Shipping & Returns

Orders

  • Our software does not allow us to make manual adjustments to finalized purchases. All orders will be processed and shipped as originally placed.
  • Customers are responsible for providing an accurate shipping address. To prevent any shipping delays, please double check that the address listed in your order confirmation email is correct.
  • Swole Shades is not responsible for unfortunate events such as misplaced, lost or stolen packages, during the time of transit. Under all circumstances USPS is responsible for any of all mail pieces that undergo USPS delivery services. We will do our best to assist all customers regarding missing packages.
  • All claims will be thoroughly reviewed case by case; claims may take up to 3 weeks to successfully process. Once USPS responds to your claim we will be able to take further proper actions to resolve this mishap. Until then, your kind patience is much appreciated as we work with USPS.
  • Filing a claim does not guarantee USPS will partially or fully compensate/reimburse you for your lost/stolen package.

Shipping

  • Orders are shipped to the provided shipping address listed under customer’s account.
  • Swole Shades is not responsible for packages delivered to mistyped or invalid address.
  • All returning packages due to insufficient address will be sent a verification email. Customers will have 72 hours to respond, failure to reply within 72 hours will automatically result in order cancellation.
  • Customer’s balance will be credited back via store credit.                             (Shipping will not be included)

Domestic orders/shipping

  • Orders are generally received within 7 business days after date of fulfillment.
  • Expected delivery dates may vary during holiday season, depending courier.

International orders/shipping

  • International shipping expected delivery dates varies depending on location. Orders are generally received within 10-12 business days after fulfillment.            

(Excluding holiday season)

  • Shipping dates may vary during holiday season, depending courier.
  • Duties and taxes are determined by the customs agency within the designated country. Although charges are not always incurred, assessment of duties and taxes will be based on the value of the order and the Tax-free threshold, if it exists, for goods imported into the designated country.
  • Payment of any duties and taxes is the responsibility of the recipient, and these fees are collected at the time of delivery. More information can be obtained by contacting your local customs office.

 

Returns/Exchanges

  • Items purchased from Swole Shades may be returned for full refund. All return requests must be submitted within 30 days of purchase. Each item must have the original tags attached and be unworn.
  • All exchanges must be for products of equal or lesser value. If requested items are of greater value than the original product(s) being exchanged, you will be issued a store credit.
  • If a product in your order is out of stock, you will automatically be refunded for the purchase price of that item (taxes included).
  • All returns/exchanges must contain the Return Authorization (RA) number, which must be requested within 30 days of receiving your shipment.
  • Any packages arriving with an RA number written on the outside will be returned to the sender.
  • You will be responsible for paying postage on any returns/exchanges. If you request an exchange, we will waive the Standard Shipping fee on your new order. If your item is defective, we will issue you a return prepaid label and waive the fee on the return shipping for the new item.
  • Please allow 1-3 weeks from the time you mail your return/exchange to be processed, depending on the volume of returns at that time.
  • Gift Cards are non-refundable.
  • Store credits are issued with a code that will be emailed to your email address associated with the order.
  • We are not able to accept returns for Swole Shades products not purchased directly through our website for any reason. We recommend initiating a return with the retailer you purchased them from.
  • All items purchased through our website must be returned or exchanged directly through Swole Shades. Outside retailers will not accept products that were not purchased at their location.

Currency exchange/fluctuation rates

  • International exchange rates are implemented.
  • Exchange rates fluctuate depending on the daily foreign exchange market

Discount Codes

  • All discount codes must be entered at the time of checkout.
  • For our customer’s safety, our software does not allow us to manually apply discount codes or adjust any prices to orders once they are finalized and payment has been accepted.
  • Cannot be combine with other codes or offers.

 

Holiday Sales

  • ALL SALES ARE FINAL. (Black Friday & Cyber Monday purchases.)
  • We do not accept returns on sale items. (ALL SALE ITEMS will not be restocked)
  • Markdown prices and discount codes are only valid during the time of the sale. Promotion sales will not be applied to orders placed before or after time of sale.
  • All discount codes must be entered at the time of checkout, before finalizing your purchase.
  • For our customers safety, our software does not allow us to manually apply discount codes or adjust pricing to orders once they are finalized and payment has been accepted.
  • Orders are limited to one promo code per purchase, usage of multiple code will not be accepted at checkout. (Multiple codes cannot be combine.)
  • Orders are fulfilled and shipped in the order of which it was received.